MagoCloud is a complete and powerful application whose learning is facilitated if the user is correctly guided in the knowledge of the configurations and preliminary settings.
Use our products with maximum security and with the best support!
The Technical support service for Users is entrusted to the Microarea Partners channel, entrust to your reference Partner!
- End User Knowledge – Empathy / Loyalty (attitudes, behavior, skills).
- Detection of the End User degree of satisfaction.
- Interchange process aimed at solving problems: analysis / satisfaction of needs (with reciprocal exchange of information / data, opinions, advices). These results are the basis for assessing our product and / or system assistance.
- Cancellation procedure – Activities to validate this decision.
- Customer recovery procedure – Dialogue with End User to understand this request (identification of the problem) – Mediation attempt to overcome any dissatisfaction.